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I bought a 1600 points Microsoft Points card for xbox 360, but the code isn’t working. Anyone know why?

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I bought it in the USA and i live in Canada , i thought that meant be why but im not sure.Little help.

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2 COMMENTS

  1. You should check the small print on the back of the card. I bought a 2100 points card from the UK and on the back it said “Points cards purchased outside of Europe may not be redeemed against European accounts.” Maybe in the US their is a similar thing with Canada? Anyway, to be able to redeem my points I created a new account with the Location set as United Kingdom and it worked. Perhaps if you make a new account with location set as USA it will work. You will still be able to play games and watch movies with your original account, just as long as the new account is present in the Hard Drive.

  2. 1. call the store you bought it from, tell them whats up.

    2. If that did not solve your issue, call microsoft.

    3. If microsoft isnt helping, your last choice is to buy the points on your xbox, no code, and no possibility for error.

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