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why cant i connect my xbox 360 to xbox live?

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im not a computer savy person and i need some one to tell me what to do i have a linksys router and an arris touchstone modem all my tests on my 360’s dashboard pass except for the DNS one. ive tried everything, i bought a new modem, cant use it because it cant connect my phone i had a comcast guy come but he had no idea what he was talking about please some one tell me what to do

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10 COMMENTS

  1. CALL XBOX LIVE TECHNICAL SUPPORT THEY WILL TELL YOU EXACTLY WHAT TO DO AND WHATS WRONG IF ANYTHING. THEY KNOW WHAT THERE DOING. 1 800 4MY XBOX

  2. why spend money on an xbox 360 when you can get it for free? just go to this site and complete a few quick tasks and they’ll send you one – at no charge!

  3. it sounds like your internet connection is the problem

    if the modem is working and it’s connected to the xbox, the xbox will be able to connect

  4. IT MIGHT BE THE ROUTER CHECK AND SEE IF ITS XBOX LIVE COMPATIBLE

    [url is not allowed].

    ALSO YOU MIGHT NEED TO CHANGE THE DNS SETTINGS ON THE XBOX. MY ADVICE WOULD BE TO SEARCH SOME FORUMS FOR THE ANSWER TO YOUR PROBLEM BECAUSE MOST OF US KNOW JUST AS LITTLE AS YOU DO

    P.S READ WHAT YOUR XBOX SAYS IS WRONG WITH YOUR DNS IT USUALLY GIVES YOU A REPORT ON WHAT WENT WRONG.

  5. It’s your service provider or internet connection. They are probably busy, your connection is running slow or busy so try again another day

  6. internet and local area to router,router ethernet to modem, modem ethernet to your computer. No setup your wireless network through windows an search for the available networks on your 360.

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